Wednesday, February 17, 2016

Refund? What would you do?

3 hour session - $185.00 registration
Background:

Just back from a National Tour of our management seminars - 285 people attended across 10 sessions... average rating 8.5/10 [ from 260 filled in rating sheets ] but 1 refund request

Problem:

One attendee wrote: I left at the break because this session was so basic that nobody would get any good advice from it... I have better things to do with my time. Please refund my registration.

Question:

If you go to the wrong concert, or mistakenly think steaks of torfu are actually meat steaks, go to a hyped up movie only to find you need to be a nerd to get it, are you right in asking for your money back?

From the feedback across 260 people they rated the session as great value - what should I do for the one person who asked for a refund??

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