Gee... don't you get pissed off when you ring Telstra and select the automatic voice option for payment advice... it can't recognise your Australian accent and then they put you through to a Philippines call centre, using Voip, with a poor line with someone who has such a thick accent you cant understand them... and they have NO HOPE understanding you..
Then they ask you to identify yourself:
Phone Number: 0429 *** ***
Name: Wayne Mansfield [how do you spell that she asks... three attempts later gets it..]
Date of Birth: 23 January [ok with that because now you have started talking slower and louder!!]
You would think by this time they would have a fair idea who you were but NO!! they need further information...
As I said... Telstra Telstra B*&^%y Telstra - if they didn't have the best coverage I wonder how many people would stay??