Sunday, November 22, 2009

The Two Wolves In Us All

This is probably the best I have ever heard life explained!!

One evening an old Cherokee told his grandson about a battle that goes on inside people. He said, "My son, the battle is between two wolves inside us all.

"One is Evil - It is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.

"The other is Good - It is joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, compassion and faith."

The grandson thought about it for a minute and then asked his grandfather:

"Which wolf wins?"

The old Cherokee simply replied, "The one you feed."

Wednesday, November 18, 2009

Does This Sound Like You?


I used to spend what seemed like forever
dreaming of what I thought would be huge
success.

I’d spend all day practicing my script for
recruiting leads and get excited about the
huge team I’d one day have.

I’d plan how I was going to make it happen,
put my plan to action, and nothing happened.

More money spent, no more money made, people
telling me to get a real job and quit
bothering them, and no one joined my
business.

I went to a place of complete self doubt. I
couldn’t see the good things. I could only
hear the negative things in my mind.

“This didn’t work.”
“It’s my fault”
“I’m so stupid”
“Nothing I try ever works”
“Why’s it so easy for them, but not for me?”
“Why can’t I make it work?”
“They’re right, I’m a complete failure.”

I couldn’t see the way out. I was completely
overwhelmed with how bad I was, and how much
worse my situation was going to get.

It felt like everything in my life was heavy.
I didn’t have any energy.

I’d think about new things to do, but when it
came time to do them I couldn’t get myself to
move forward because all I could think about
was how bad I was and how whatever I tried
would never work.

I don’t know if this has happened to you, but
for me it was a place of complete despair and
depression.

I was blocking any and all success in my life
with my negative thoughts.

Eventually, I stopped practicing my script, I
stopped calling the leads I was paying for,
and I lost all hope. I stopped doing
everything and I couldn’t see a way out.

I did make it out alive, but it wasn’t until
I stopped. I got all the negative influence
out of my life (including my father), and
regained my hope a little bit at a time.

The same thing is possible for you if you’ve
been where I’ve been or if you feel like
you’re on the path to where I was.

The deeper the despair the greater the
success, so no matter how bad you think
things are or could get, understand that
there is an equally high level ready and
waiting for you.

And it’s more about what you think, then
the reality of what’s going on around you.

Sunday, November 08, 2009

I'm a PANDA

A panda walks into a restaurant, sits down, and orders a sandwich.

He eats the sandwich, pulls out a gun, and shoots the waiter dead.

As the panda stands up to go, the manager shouts, "Hey! Where are you going? You just shot my waiter, and you didn't even pay for your sandwich!"

"Hey, man, I'm a PANDA!" the panda shouts back.

"Look it up!"The manager opens his dictionary and reads: "Panda: a tree-dwelling mammal of Asian origin, characterized by distinct black and white coloring. Eats shoots and leaves."

Saturday, November 07, 2009

Friday, November 06, 2009

Crema Cafe Update How NOT to Handle a Customer Complaint

Update on A Less Than Satisfactory Experience

You might remember that on October 23rd 2009 we visited our Creama Cafe in West Perth which had been a favourite Friday lunch haunt until a less than impressive visit that day.

Today I received a call from Chad Zani who is the Bartercard Perth North owner.

The call started off with a request for a newsletter to be sent to him... and as we do many I asked him which one. After some "ducking and diving" [apologisies for the pun - it wasn't intentional], he informed me he was following up on a complaint from another Bartercard member who wasn't happy with something in a newsletter I had written.

With a little bit of deduction on my part I realised he was talking about our review of Crema Cafe who are also a Bartercard member.

So how is that... they lodge a complaint about me complaining about poor service to the people who are involved with the payment method I used to pay... I wonder would they have rang Visa or Mastercard if I had used those cards to pay??

There are two issues here:

1. as I didn't pay cash, I give up the right to complain?? Or would they suggest they were serving substandard fair to customers of Bartercard??

or

2. I am to be punished anyway they can find because I had the audacity to tell a few friends about a less than pleasant Friday lunch experience.

Question: How hard would it have been, when some one drew the article to their attention, for them to contact me and see how they could retrieve the situation??

My take on "complaining customers" is that they want to do business with you again, but were disappointed with the experience this time. Obviously the team at Crema Cafe see complaining customers as the enemy...

Side note: How many people see what I write?? My network across Twitter, Facebook, LinkedIn and Youtube reaches, according to those who know, 25 million people. Obviously a few noticed the previous post on my Confessions of a Boy from Margaret River website]


Side note 2: I let Chad Zani know that I am a passionate supporter of Bartercard, having been a member of nearly 15 years, and the next time he rang me about a complaint from a fellow member, he should pay me the respect of being a member in good standing and not use "subterfuge' to find out what was the background of a complaint. Hopefully he got the message too that by paying with Bartercard I don't give up the right to get a decent meal.

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