Sunday, December 27, 2009

Just in case I'm gone tomorrow

One day a woman's husband died, and on that clear, cold morning, in the warmth of their bedroom, the wife was struck with the pain of learning that sometimes there isn't "anymore".. No more hugs, no more special moments to celebrate together, no more phone calls just to chat, no more "just one minute."

Sometimes, what we care about the most gets all used up and goes away, never to return before we can say good-bye, say "I love you."

So while we have it, it's best we love it, care for it, fix it when it's broken and heal it when it's sick.

This is true for marriage.....And old cars... And children with bad report cards, and dogs with bad hips, and aging parents and grandparents. We keep them because they are worth it, because we are worth it.

Some things we keep -- like a best friend who moved away or a sister-in-law after divorce. There are just some things that make us happy, no matter what.

Life is important, like people we know who are special.. And so, we keep them close!

I received this from someone who thought I was a 'keeper'! Then I sent it to the people I think of in the same way... Now it's your turn to send this to all those people who are "keepers" in your life. Suppose one morning you never wake up, do all your friends know you love them?

I was thinking...I could die today, tomorrow or next week, and I wondered if I had any wounds needing to be healed, friendships that needed rekindling or three words needing to be said.

Let every one of your friends know you love them. Even if you think they don't love you back, you would be amazed at what those three little words and a smile can do. And just in case I'm gone tomorrow.

Saturday, December 26, 2009

Bullet-Proof Your Business


Great read for everyone in business.

Andrew Griffiths has been through tough times and survived them. In Bullet-proof Your Business Now he tells you how he survived the hard times by adopting some fundamental philosophies that changed his life and the way he runs his businesses. The advice offered in this book is simple and real, and is in the form of over 40 easy-to-follow and easy-to-implement tips for the business owner.

Get your copy here: http://bit.ly/GreatBook

Great quotes from the book:

No one can make you feel inferior without your consent E Roosevelt

The Secret of life isnt what happens to you, but what you do with what happens to you NV Peale

A man who carries a cat by the tail learns something he can learn in no other way Mark Twain


Friday, December 25, 2009

To get you thinking at Christmas...

The following was written by Ben Stein and recited by him on CBS Sunday Morning Commentary.

My confession:

I am a Jew, and every single one of my ancestors was Jewish. And it does not bother me even a little bit when people call those beautiful lit up, bejeweled trees, Christmas trees. I don't feel threatened. I don't feel discriminated against. That's what they are, Christmas trees.

It doesn't bother me a bit when people say, 'Merry Christmas' to me. I don't think they are slighting me or getting ready to put me in a ghetto. In fact, I kind of like it. It shows that we are all brothers and sisters celebrating this happy time of year. It doesn't bother me at all that there is a manger scene on display at a key intersection near my beach house in Malibu . If people want a creche, it's just as fine with me as is the Menorah a few hundred yards away.

I don't like getting pushed around for being a Jew, and I don't think Christians like getting pushed around for being Christians. I think people who believe in God are sick and tired of getting pushed around, period. I have no idea where the concept came from, that America is an explicitly atheist country. I can't find it in the Constitution and I don't like it being shoved down my throat.

Or maybe I can put it another way: where did the idea come from that we should worship celebrities and we aren't allowed to worship God as we understand Him? I guess that's a sign that I'm getting old, too. But there are a lot of us who are wondering where these celebrities came from and where the America we knew went to.

In light of the many jokes we send to one another for a laugh, this is a little different: This is not intended to be a joke; it's not funny, it's intended to get you thinking.

Billy Graham's daughter was interviewed on the Early Show and Jane Clayson asked her 'How could God let something like this happen?' (regarding Hurricane Katrina).. Anne Graham gave an extremely profound and insightful response. She said, 'I believe God is deeply saddened by this, just as we are, but for years we've been telling God to get out of our schools, to get out of our government and to get out of our lives. And being the gentleman He is, I believe He has calmly backed out. How can we expect God to give us His blessing and His protection if we demand He leave us alone?'

In light of recent events.... Terrorists attack, school shootings, etc. I think it started when Madeleine Murray O'Hare (she was murdered, her body found a few years ago) complained she didn't want prayer in our schools, and we said OK. Then someone said you better not read the Bible in school. The Bible says thou shalt not kill; thou shalt not steal, and love your neighbor as yourself. And we said OK.

Then Dr. Benjamin Spock said we shouldn't spank our children when they misbehave, because their little personalities would be warped and we might damage their self-esteem (Dr. Spock's son committed suicide). We said an expert should know what he's talking about. And we said okay.

Now we're asking ourselves why our children have no conscience, why they don't know right from wrong, and why it doesn't bother them to kill strangers, their classmates, and themselves.

Probably, if we think about it long and hard enough, we can figure it out. I think it has a great deal to do with 'WE REAP WHAT WE SOW.'

Funny how simple it is for people to trash God and then wonder why the world's going to hell. Funny how we believe what the newspapers say, but question what the Bible says. Funny how you can send 'jokes' through e-mail and they spread like wildfire, but when you start sending messages regarding the Lord, people think twice about sharing.. Funny how lewd, crude, vulgar and obscene articles pass freely through cyberspace, but public discussion of God is suppressed in the school and workplace..

Are you laughing yet?

Funny how when you forward this message, you will not send it to many on your address list because you're not sure what they believe, or what they will think of you for sending it.

Funny how we can be more worried about what other people think of us than what God thinks of us.

Pass it on if you think it has merit.

If not, then just discard it.... No one will know you did. But, if you discard this thought process, don't sit back and complain about what bad shape the world is in.

My Best Regards, Honestly and respectfully,
Ben Stein

Sunday, December 20, 2009

Business Tip: Focus on Ideal Customers


Focus on Ideal Customer

Decide to only work with profitable customers. Identify customers who are happy with what you offer and refer you. Profile them in detail; what’s important to them, what are their 7 biggest frustrations? Outline in what ways your company gives them what’s important and eases their frustrations.

Now go get more customers just like that.

Source: Ivana Taylor

The Pencil


Source: “Like the Flowing River” by Paulo Coelho by Paulo's blog

A boy was watching his grandmother write a letter. At one point he asked:

‘Are you writing a story about what we’ve done? Is it a story about me?’

His grandmother stopped writing her letter and said to her grandson:

I am writing about you, actually, but more important than the words is the pencil I’m using. I hope you will be like this pencil when you grow up.’

Intrigued, the boy looked at the pencil. It didn’t seem very special.

‘But it’s just like any other pencil I’ve ever seen!’

‘That depends on how you look at things. It has five qualities which, if you manage to hang on them, will make you a person who is always at peace with the world.’

First quality: you are capable of great things, but you must never forget that there is a hand guiding your steps. We call that hand God, and He always guides us according to His will.

Second quality: now and then, I have to stop writing and use a sharpner. That makes the pencil suffer a little, but afterwards, he’s much sharper. So you, too, must learn to bear certain pains and sorrows, because they will make you a better person.

Third quality: the pencil always allows us to use an eraser to rub out any mistakes. This means that correcting something we did is not necessarily a bad thing; it helps to keep us on the road to justice.

Fourth quality: what really matters in a pencil is not its wooden exterior, but the graphite inside. So always pay attention to what is happening inside you.

Finally, the pencil’s fifth quality: it always leaves a mark. in just the same way, you should know that everything you do in life will leave a mark, so try to be conscious of that in your every action’

Saturday, December 19, 2009

Dont Miss Your Microsoft, Apple, Facebook and Google Moment

From Facebook David Hanscom 19 December at 07:04 Reply
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I send you this to tell you that you have the same opportunity with YourNight. Now, this may or may not be for you, but i ask you to please take a look.

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YourNight is Free to Join!! You can also Upgrade to become a Gold member for only $10/mo & Earn $2.00/mo Residual from all your direct invites. You will also Earn residual from indirect invites 7-levels Deep.

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Take Action today! Don't overlook this chance to be a part of something huge. I joined as a Gold Member and was literally making money the few days once I shared it with my network. Will you be my friend and enjoy this exciting new social networking experience?

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"Mentor To Winners"
904-735-5275
skype: davidhanscom

Shoot For The Moon


Thought For Today by Bob Burg

When you shoot for the moon, you have a great vision that can inspire you to action. Make today and every day, the day that you give each moment your best effort. Shoot for the moon and I will see you among the stars.

Question: Are you aiming for your dreams or just what you think you can get? Do you let your fear of not succeeding keeping you from truly giving your best to your business?

Quote: "Shoot for the moon. Even if you miss you will land among the stars" - Les Brown

"You may be disappointed if you fail, but you are doomed if you don't try." - Beverly Sills

“The positive thinker sees the invisible, feels the intangible, and achieves the impossible.” - author unknown

Thursday, December 17, 2009

Thought For Today: Never Give Up!


Courage is the power to feel the fear but do it anyway. It comes from the recognition that you're bigger than your problems and that taking action is the cure for fear.

Question: What fears are holding you back? What simple steps can you take to face the fear and do it anyway?

Quote: "Never, Never, Never Give Up." - Winston Churchill

"Each time we face our fear, we gain strength, courage, and confidence in the doing." - Author Unknown

"Courage is resistance to fear, mastery of fear - not absence of fear" - Mark Twain

"Courage is going from failure to failure without losing enthusiasm." - Winston Churchill

Thought For Today: Good or Bad - The choice is yours!

Being positive or being negative is very much a habit. We either look for the opportunity that every challenge brings and focus on their problems opportunity. Start today to examine your habitual thought patterns. Replace your negative habits of thought with positive ones by training your mind to think in terms of what you can and will accomplish. Start by counting your blessings every day and soon being negative will be a thing of the past.

Question: Do you believe that being positive and being negative are choices that we make about how we will react to life? If so, what choices have you made and what is the result of those choices?

Quote: "The difference between can and cannot are only three letters. Three letters that determine your life's direction." - Remez Sasson

"Positive thinking evokes more energy, more initiative and more happiness." - Remez Sasson

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill

Thanks to Bob Burg of http://Time2soar.com for this article

Monday, December 07, 2009

The Time to ACT is NOW

From the Wisdom of Jim Rohn

Engaging in genuine discipline requires that you develop the ability to take action. You don’t need to be hasty if it isn’t required, but you don’t want to lose much time either. Here’s the time to act: when the idea is hot and the emotion is strong.

Let’s say you would like to build your library. If that is a strong desire for you, what you’ve got to do is get the first book. Then get the second book. Take action as soon as possible, before the feeling passes and before the idea dims. If you don’t, here’s what happens . . . .

YOU FALL PREY TO THE LAW OF DIMINISHING INTENT.

We intend to take action when the idea strikes us. We intend to do something when the emotion is high. But if we don’t translate that intention into action fairly soon, the urgency starts to diminish. A month from now the passion is cold. A year from now it can’t be found.

So take action.

Set up a discipline when the emotions are high and the idea is strong, clear, and powerful. If somebody talks about good health and you’re motivated by it, you need to get a book on nutrition. Get the book before the idea passes, before the emotion gets cold. Begin the process. Fall on the floor and do some push-ups.

You’ve got to take action; otherwise the wisdom is wasted. The emotion soon passes unless you apply it to a disciplined activity. Discipline enables you to capture the emotion and the wisdom and translate them into action. The key is to increase your motivation by quickly setting up the disciplines. By doing so, you’ve started a whole new life process.

Here is the greatest value of discipline: self-worth, also known as self-esteem. Many people who are teaching self-esteem these days don’t connect it to discipline. But once we sense the least lack of discipline within ourselves, it starts to erode our psyche. One of the greatest temptations is to just ease up a little bit. Instead of doing your best, you allow yourself to do just a little less than your best. Sure enough, you’ve started in the slightest way to decrease your sense of self-worth.

There is a problem with even a little bit of neglect. Neglect starts as an infection. If you don’t take care of it, it becomes a disease. And one neglect leads to another. Worst of all, when neglect starts, it diminishes our self-worth.

Once this has happened, how can you regain your self-respect?

All you have to do is act now!

Start with the smallest discipline that corresponds to your own philosophy. Make the commitment: “I will discipline myself to achieve my goals so that in the years ahead I can celebrate my successes.”

~Jim Rohn~

Sunday, November 22, 2009

The Two Wolves In Us All

This is probably the best I have ever heard life explained!!

One evening an old Cherokee told his grandson about a battle that goes on inside people. He said, "My son, the battle is between two wolves inside us all.

"One is Evil - It is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.

"The other is Good - It is joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, compassion and faith."

The grandson thought about it for a minute and then asked his grandfather:

"Which wolf wins?"

The old Cherokee simply replied, "The one you feed."

Wednesday, November 18, 2009

Does This Sound Like You?


I used to spend what seemed like forever
dreaming of what I thought would be huge
success.

I’d spend all day practicing my script for
recruiting leads and get excited about the
huge team I’d one day have.

I’d plan how I was going to make it happen,
put my plan to action, and nothing happened.

More money spent, no more money made, people
telling me to get a real job and quit
bothering them, and no one joined my
business.

I went to a place of complete self doubt. I
couldn’t see the good things. I could only
hear the negative things in my mind.

“This didn’t work.”
“It’s my fault”
“I’m so stupid”
“Nothing I try ever works”
“Why’s it so easy for them, but not for me?”
“Why can’t I make it work?”
“They’re right, I’m a complete failure.”

I couldn’t see the way out. I was completely
overwhelmed with how bad I was, and how much
worse my situation was going to get.

It felt like everything in my life was heavy.
I didn’t have any energy.

I’d think about new things to do, but when it
came time to do them I couldn’t get myself to
move forward because all I could think about
was how bad I was and how whatever I tried
would never work.

I don’t know if this has happened to you, but
for me it was a place of complete despair and
depression.

I was blocking any and all success in my life
with my negative thoughts.

Eventually, I stopped practicing my script, I
stopped calling the leads I was paying for,
and I lost all hope. I stopped doing
everything and I couldn’t see a way out.

I did make it out alive, but it wasn’t until
I stopped. I got all the negative influence
out of my life (including my father), and
regained my hope a little bit at a time.

The same thing is possible for you if you’ve
been where I’ve been or if you feel like
you’re on the path to where I was.

The deeper the despair the greater the
success, so no matter how bad you think
things are or could get, understand that
there is an equally high level ready and
waiting for you.

And it’s more about what you think, then
the reality of what’s going on around you.

Sunday, November 08, 2009

I'm a PANDA

A panda walks into a restaurant, sits down, and orders a sandwich.

He eats the sandwich, pulls out a gun, and shoots the waiter dead.

As the panda stands up to go, the manager shouts, "Hey! Where are you going? You just shot my waiter, and you didn't even pay for your sandwich!"

"Hey, man, I'm a PANDA!" the panda shouts back.

"Look it up!"The manager opens his dictionary and reads: "Panda: a tree-dwelling mammal of Asian origin, characterized by distinct black and white coloring. Eats shoots and leaves."

Saturday, November 07, 2009

Friday, November 06, 2009

Crema Cafe Update How NOT to Handle a Customer Complaint

Update on A Less Than Satisfactory Experience

You might remember that on October 23rd 2009 we visited our Creama Cafe in West Perth which had been a favourite Friday lunch haunt until a less than impressive visit that day.

Today I received a call from Chad Zani who is the Bartercard Perth North owner.

The call started off with a request for a newsletter to be sent to him... and as we do many I asked him which one. After some "ducking and diving" [apologisies for the pun - it wasn't intentional], he informed me he was following up on a complaint from another Bartercard member who wasn't happy with something in a newsletter I had written.

With a little bit of deduction on my part I realised he was talking about our review of Crema Cafe who are also a Bartercard member.

So how is that... they lodge a complaint about me complaining about poor service to the people who are involved with the payment method I used to pay... I wonder would they have rang Visa or Mastercard if I had used those cards to pay??

There are two issues here:

1. as I didn't pay cash, I give up the right to complain?? Or would they suggest they were serving substandard fair to customers of Bartercard??

or

2. I am to be punished anyway they can find because I had the audacity to tell a few friends about a less than pleasant Friday lunch experience.

Question: How hard would it have been, when some one drew the article to their attention, for them to contact me and see how they could retrieve the situation??

My take on "complaining customers" is that they want to do business with you again, but were disappointed with the experience this time. Obviously the team at Crema Cafe see complaining customers as the enemy...

Side note: How many people see what I write?? My network across Twitter, Facebook, LinkedIn and Youtube reaches, according to those who know, 25 million people. Obviously a few noticed the previous post on my Confessions of a Boy from Margaret River website]


Side note 2: I let Chad Zani know that I am a passionate supporter of Bartercard, having been a member of nearly 15 years, and the next time he rang me about a complaint from a fellow member, he should pay me the respect of being a member in good standing and not use "subterfuge' to find out what was the background of a complaint. Hopefully he got the message too that by paying with Bartercard I don't give up the right to get a decent meal.

Saturday, October 24, 2009

Staff or Customers - Who is Important??


Friday lunch has been a weekly ritual for the staff at my office for nearly 15 years... we haven't missed a Friday lunch date in 14 years [give or take a year]. This Friday [Oct 23 2009] we chose to go to CremaCafe in West Perth. 4 previous visits had been great... and we needed to eat quickly and be back at the office for 1.30pm.

Matt ordered "roast duck salad radicchio, witlof, tomatoes, spanish onion, hazelnuts, yoghurt & honey dressing for $28.50" as he is on a health kick and fancied some duck. Tahya loves fish and chips so chose that from the menu "fish & chips beer battered, garlic aioli, green salad, for $28.50". My choice was "local calamari shallow fried, leaf salad, french fries, garlic aioli for $28.50"
Matt asked for his duck salad without the "yoghurt & honey dressing", Tahya was happy with the menu selection and I asked for my squid to come without the "garlic aioli".

We grab a Crema Plate as starters and enjoyed the "buzz" of West Perth.

Between ordering and service we witnessed the waiter drop a wine glass that shattered across the floor in the reception space... and customers were guided to tables whilst someone worked out who's job it was to sweep up the glass... but never mind, people could be careful and not "cut their feet?"

Service was quick and friendly and the mains arrived... however, Matt counted just 4 pieces of duck and lots of salad... and Tahya wasn't making too much progress on the fish and chips as they were VERY OILY and overcooked. My meal was OK and the garlic aioli was replaced with tomato sauce which actually added to the squid dish.


When the obligatory question was asked by our server... "How was everything??" I answered... "you know we come regularly and never complain... but we have a few comments about the meal today."

So Matthew said he believed there wasn't much duck in the "duck"salad, and I prompted Tahya to explain why she hadn't eaten more than 3 mouthfuls of her Fish and Chips...


Our server listened intently and took the meal plates away and discussed them with the proprietor and the chef.


She returned and this is what transpired:

"The chef says that the duck salad would have been more substantial with the "yoghurt and honey dressing" but we will take the charge off your bill." She looked at Tahya who is just 17 and in her first job out of school and said: "The chef looked at your fish and it is OK"


Now, my take on that is... duck salad doesn't need much duck just lots of yoghurt... and someone just 17 has no idea what fish and chips should taste like... apart from the fact Tahya had enjoyed her fish and chips at Crema on the previous 4 visits and had described her meal on those occasions as AWESOME...


Well I settled the bill and said to Lena who IS THE OWNER OF CREMA, "maybe you should review how a genuine complaint from a regular customer is handled as I thought that our concerns were dismissed without any acknowledgement that maybe we had a valid point to make."

Her reply was extraordinary... "I believe the duck salad would have been more substantial with the Yogurt dressing and I checked the fish with the chef and I agree with him it was OK. After all, I have to support my staff..."


My leaving leaving comment was; "Lena, I think you have your priorities wrong... without returning customers you can support your staff as much as you like but you will have nobody to server... you have dismissed the concerns of two of your regular clients as unimportant.."

And I guess Crema Cafe will not be on our lists of regular lunch venues for a while into the future...

Sunday, October 18, 2009

Stupid Stupid Stupd me not eBay

CAnt access account because all stuff being sent to OLD STAFF MEMBERS email address that I disabled for "obvious reasons"... so I in my quest to get back into account we have no idea that the said exstaff member changes the password...

eBay will ONLY send stuff to old email address [duh!] but now says $35 is owing and we must pay to re-instate account...

Here are the instructions:

> 1. Go to:
>
> http://cgi3.ebay.com.au/ws/eBayISAPI.dll?OneTimePayPalPayment
>
> You may be asked to sign in.

Without said password... can anyone tell me how?? we can sign in??

They OWN PayPal for Heavens SAKE!! [post 999 wow hoo!]

36 hours for this response from eBay about $35.24 I owe them that needs paying so I can re-access an eBay account:

> Hello Wayne,
>
> Thank you for writing back about this issue.
>
> We apologize for the delay in responding to your inquiry. We are
> currently experiencing a very high volume of emails but we want to
> respond to your inquiry in a timely manner.
>
> Meanwhile let me further explained about the status of the
> "MaverickPartnership" account.
>
> As I have made further investigation, it appears that it has been
> suspended for non-payment. You will need to pay the full amount due to
> regain access to your account.
>
> The total amount due is $35.24.
>
> While you are suspended you will not be able to access My eBay or change
> any details.
>
> Meanwhile, to avoid going through collections efforts and to remove the
> suspension, we recommend you pay your due balance by Cheque or Money
> Order since you can't sign- in to your account.
>
> To do so:
>
> Click o Site map; Make a payment to your account, mail in payment, then
> copy + paste the information. All you needs to do is to print, and
> attach it to your cheque or money order.
>
> eBay's postal address for cheques or money orders is:
>
> eBay International AG
> GPO BOX 5257
> Sydney NSW 2001
> Australia
>
> To print a coupon to send with your payment, follow these steps:
>
> 1. Go to:
>
> http://cgi3.ebay.com.au/ws/eBayISAPI.dll?OneTimePayPalPayment
>
> You may be asked to sign in.
>
> 2. Click on 'Mail in a cheque or money order' and print the payment
> coupon.
>
> *Note*
> eBay does not accept cash.
>
> To learn more about eBay seller fees, go to:
>
> http://pages.ebay.com.au/help/account/payfees.html
>
> Finally, you may opt to create another account as well if you want to
> use the eBay site but with a different email address and user ID.
>
> Wayne, I appreciate your patience and understanding in this matter.
>
> Regards,
>
> Sandra N.
> eBay Customer Support Team
> _______________________________
> Buyer protection on eBay.com.au has improved! PayPal Buyer Protection
> will now cover eligible items for AU$20,000. Conditions apply.*

That's right... the owners of eBay wont accept payment by paypal... what the!!

College Funds


A kid called up his mom from his college and asked her for some money.

Mom said, "Sure, sweetie. I'll send you some money. You also left your calculus book here when you visited two weeks ago. Do you want me to send that up too?"

"Uh, oh yeah, OK," responded the kid.

So Mom wrapped the book along with the checks up in a package, kissed Dad goodbye, and went to the post office to mail the money and the book.

When she got back, Dad asked, "Well, how much did you give the boy this time?

Mom said, "Oh, I wrote two checks -- one for $20, and the other for $1,000."

"That's $1020!!!" yelled Dad. "Are you crazy???"

"Don't worry, hon," Mom said, as she kissed Dad on the top of his bald head. "I taped the $20 check to the cover of his book, but I put the $1,000 one somewhere between the pages in Chapter 19!"

Saturday, October 17, 2009

Zen and The Umbrella

Great mind testing fable form Paulo Coelho's Warrior of the Light Newsletter:

As tradition dictates, upon entering his Zen master’s house, the disciple left his shoes and umbrella outside.

“I saw through the window that you were arriving,” said the master. “Did you leave your shoes to the right or the left of the umbrella?”

“I haven’t the least idea. But what does that matter? I was thinking of the secret of Zen!”

“If you don’t pay attention in life, you will never learn anything. Communicate with life, pay each moment the attention it deserves – that is the only secret of Zen.”

Friday, October 16, 2009

eBay at it's MOST unhelpful best!

Sacha
Hello and thank you for contacting eBay Live Help, my name is Sacha.
May I have your eBay User ID and first name please?
23:19:06 maverickpartnership
maverickpartnership
wayne
23:19:29 Sacha
Thanks, Wayne!
23:19:34 Sacha
How can I help you?
23:20:53 maverickpartnership
Sacha I am having problems logging in. The staff member who used to operate this for us has moved on [about 3 years ago!] and after a change of computer we have been unable to ;ocate the password
23:21:33 Sacha
Oh, I'm sorry to hear about that. However, I'd be glad to assist you here.
23:21:44 Sacha
Just to confirm, you tried the "Forgot Your Password" link from our sign in page, but it didn't work for you?
23:21:49 maverickpartnership
When trying to reset the password, you [eBay] send the details to jemma_turrell@optusnet.com.au BUT that email address is inactive... how can we resolve this??
23:23:20 Sacha
Ah, I see! In order to help you, I need to verify your information. Could you please provide me with your complete name, address, and telephone number? (Note that eBay would never ask you for sensitive information like passwords and social security numbers)
23:23:48 maverickpartnership
In simple terms we need the password to be sent to my new address
23:24:40 maverickpartnership
My name is
Wayne Mansfield
the person who was operating the ebay account was Jxxxxxxxxx xxxxxxxxx
the phone number on file was 08 9xxxxxxxxxxxxx
23:25:18 maverickpartnership
the original address was 47 W m Street E the current address is 19/200 W th 6000
23:26:00 Sacha
Thank you for the additional information.
23:26:18 maverickpartnership
new phone during business hours is 08 9221 0300 and my mobile is 0429 823 325
23:26:25 Sacha
However, the account is not registered under Jemma Turell.
23:27:15 Sacha
In order for you to regain the access on this account, it will be best for you to write an email at aucswebhelp@ebay.com and request the account to be access by you.
23:27:20 maverickpartnership
it is her email address as I have been talking with eBay on Thursday
Maverick Partnership is my company
23:28:28 maverickpartnership
I have written to that address, got there answer this evening and they say "log in and change the email address" well obviously I cant do that because that is the problem
23:29:11 maverickpartnership
If you give me the initials of the owner I can confirm full name
we had 16 staff!!
It could be
xxx xxxxxx
23:29:32 maverickpartnership
xxxxx xxxxxxxxxxxxx
xxxxx xxxxxxxxxxxx
xxxxx xxxxxxxxxxx
???
23:29:41 maverickpartnership
or ME!
23:29:50 Sacha
We have those name on file.
23:30:00 Sacha
However, your account has been suspended, too.
23:30:09 maverickpartnership
why??
23:30:29 Sacha
Your required payment amount: AU $35.24
23:30:34 maverickpartnership
becuase of too many log in attempts??
23:30:40 Sacha
It has been suspended for non-payment.
23:30:40 Sacha
No.
23:31:10 maverickpartnership
becuase the email account is wrong!!!!!!!!!!!!!!!!!! I can give you a paypal to fix it now??
23:32:14 maverickpartnership
so please how do we fix this ??
23:33:00 Sacha
You will need to write back to aucswebhelp@ebay.com and let them know that you are suspended for non-payment.
23:33:16 Sacha
Then, they will be able to provide you the correct steps to pay.
23:33:34 Sacha
Once, you have paid the account will be automatically reinstated.
23:33:44 maverickpartnership
but I need to be able to log in???? and they took 36 hours to respond
23:33:58 Sacha
I understand that you would like immediate assistance with your concern, however as we have advised you, we do not have the necessary tools or access to help you here in Live Chat. We encourage you to use the email option that we have provided you for the fastest assistance.
23:35:27 maverickpartnership
I need to change the contact address [email] or I will be no better off than I am now... isn't there a phone option?? to take 36 hours to respond isn't an acceptable level of service - as it is now it is 11.35 pm here in Perth
23:35:48 maverickpartnership
Do you have a surpervisor who has more "power" to assist??
23:36:00 Sacha
I'm sorry but there is no phone number you can contact as of this moment.
23:37:02 Sacha
My supervisor is not yet available, you can contact us again after 6 hours if you may wish to be assist by my supervisor.
23:37:08 Sacha
Is that okay with you?
23:38:13 maverickpartnership
No, it is NOT okay. I thought that ebay was a 7 day 24 hour a day company responsive to clients needs?? It doesn't seem that way to me after try since Thursday 10am to resolve this problem....
23:39:04 maverickpartnership
I have been trying for nearly 72 hours to fix this...
23:39:25 Sacha
We are here 24/7 to assist you over the chat. However, there are concern that needs to be fix by using the email option.
23:39:44 maverickpartnership
but they do not respond...
23:40:10 Sacha
Please send at least one follow up email.
23:41:29 maverickpartnership
this is the item number

Subject: RE:GS=C11008 The problem you're having with registration isn't
listed [#AU ?00 ] (KMM7046598I15977L0KM)
23:41:50 maverickpartnership
and the answer was totally irrelevant to my questions....
23:42:51 maverickpartnership
surely you have someone who can assist me to at least progress to having the contact email address changed so they respond to me and not some DEAD email address
23:43:15 Sacha
It's a problem with your registration. Since, you have no access on the email address we have on file and you are not even the account owner registered on the account.
23:43:40 Sacha
In addition, the account has been suspended for non-payment.
23:44:12 Sacha
So, the best thing you can do is appeal the account to be reinstated and request the steps on how you can pay without having any access.
23:45:01 maverickpartnership
I am the legal owner of the business Maverick Partnership.. I can answer the security questions because it is my business but the password was changed
23:46:10 Sacha
The password is never changed since September 2005.
23:46:28 Sacha
It will be best for you to try using the Forgot Password link again.
23:46:54 Sacha
Or, try paying using the password you know. I'll give you the steps now.
23:47:08 maverickpartnership
Sacha I intend to post this message on the Internet to show just how "unhelpful" ebay is to someone trying to reinstate their account, pay outstanding fees, and change the email address... in an age of companies being responsive obviously ebay haven't got the message
23:47:37 maverickpartnership
You are not reading me... I do not know the password - it should have been 2301mans but that doesn't work
23:47:51 Sacha
We account change the email address on file or send you a temporary password if your account is suspended.
23:48:16 Sacha
You will need to write into our web form to request an access to it.
23:48:41 maverickpartnership
Again I have done that and the answer ignores my questions...
23:49:00 maverickpartnership
You OWN paypal and I can give you those details to pay now
23:49:25 Sacha
We cannot pay on your behalf.
23:51:41 maverickpartnership
I have written back to the email help....
23:52:13 maverickpartnership
They took 36 hours to respond first time... how long this time??
23:52:52 maverickpartnership
Obviously you have no authority to help so why would you be on the "Live Help?"
23:52:54 Sacha
It will be 2-72 hours depending on email volume.
23:53:29 Sacha
That's a very good question!
23:53:52 Sacha
Some issues are only addressed through Chat at this time. For example:

Known Good issues
Complex Image Services issues
Complex listing tools questions.
23:54:30 maverickpartnership
I have copied the full text of this Live Chat and will post to my blog waynemansfield.blogspot.com and keeping trying to get a sensible answer somewhere in your system
23:55:40 Sacha
Not a problem. You can also take note of Information on Session Number: 2331560 as our chat reference.
23:56:30 Sacha
Before I let you go, is there anything else I can assist you with?

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